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FAQs

To give you a better overview, we answer some frequently asked questions for you:

 

How long are the delivery times?

Currently the delivery times are up to 1-3 weeks due tot he high demand.  We make every effort to keep the shopping time as short as possible for you!

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

 

How much are the shipping costs?

We offer sitewide free shipping now!

 

How can I pay?

We accept the following payment providers: Paypal

If you don't have a PayPal account, we accept all credit cards: just select 'PayPal' and click the 'Pay with Debit or Credit Card' button.

 

What countries does Pootiuo deliver to?

We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier and delivered directly to your door (home or company address). 

 

How do I receive the invoice form my order?

The invoice will be sent to you directly after the payment has been made. It will be sent to the e-mail address you provided.

 

The Product does not meet my expecations, what can i do?

In that case, we kindly ask you to get in touch with our customer support and let us know why you are not satisfied with the product. It´s very important for us to make our customers happy and we are sure that we´ll find a solution for every problem!

 

My question is not included, who can I get in touch with?

If you have any questions, please don´t hesitate to contact service@pootiuo.com via e-mail or talk to us via Facebook message. We look forward to your message and will answer your request as quick as possible!